Refund Policy

At FlexiFlow, we want you to feel confident when shopping with us. Please read our refund and return policy carefully before making a purchase.

Returns

Standard return eligibility

Our policy lasts for 30 days from the date your order is delivered. If 30 days have passed since delivery, we are unfortunately unable to offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and returned in its original packaging.

Non-Returnable Items

Some product categories are not eligible for return

Certain types of goods are exempt from being returned. These include perishable goods such as food, flowers, newspapers, or magazines. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items

Unlimited Workout Videos + Community Access – Subscription Policy

Applies only to purchases that include this subscription offer

When you purchase the FlexiFlow Pilates Bar, your order includes a 30-day free trial to our Unlimited Workout Videos + Community Access, as stated on the product page and at checkout.

After the 30-day free trial ends, your subscription will automatically renew at $19.99 per month unless canceled before the trial period ends.

Subscription Cancellations

Cancel before the trial ends to avoid future charges

You may cancel your subscription at any time during the 30-day free trial period to avoid being charged.

If you cancel during the trial, you will continue to have access to the workout library until the end of the trial period.

Subscription Refunds

Subscription charges are non-refundable once processed

All subscription charges are final once billed.

We do not offer refunds, partial refunds, or credits for:

  • Failure to cancel before the end of the free trial

  • Unused time on an active subscription

  • Forgotten or accidental renewals

This subscription is considered a digital service. By completing your purchase, you acknowledge and agree that subscription fees are non-refundable once charged.

If you have any questions about your subscription or need help canceling before your trial ends, please contact us at support@flexiflow.store.

Proof of Purchase

A valid order record is required for all returns

To complete your return, we require a receipt or other proof of purchase.

Any item not in its original condition, damaged, or missing parts for reasons not caused by our error will not be eligible for a refund.

Any item returned more than 30 days after delivery is also not eligible for a refund.

Refunds

Inspection and approval process

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and automatically applied to your original method of payment within a certain number of business days.

Late or Missing Refunds

Please allow time for banks and card providers to process the refund

If you have not received your refund yet, please first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing period before a refund appears in your account.

If you have done all of this and still have not received your refund, please contact us at support@flexiflow.store.

Exchanges

We only replace items if they are defective or damaged

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at support@flexiflow.store and we will provide return instructions.