Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from flexiflow.store (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and certain cookies or similar technologies installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using technologies such as cookies, log files, web beacons, pixels, tags, and similar tracking technologies.

Cookies are data files placed on your device or computer and often include an anonymous unique identifier.

Log files track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site and interact with our pages, advertisements, and emails.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When you contact us through forms, email, or customer service channels, we may also collect the information you choose to provide, such as your message content, order details, attachments, and communication history.

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information, as well as any other information that identifies, relates to, describes, or can reasonably be linked to you.

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill orders placed through the Site, including processing your payment, arranging shipping, and providing invoices, confirmations, and customer support.

We also use Order Information to:

Communicate with you;
Review orders for potential risk, fraud, or abuse;
Provide order updates, shipping updates, and service-related communications;
Process refunds, exchanges, claims, or disputes;
Maintain business records and internal administration; and
Where permitted by applicable law, send you promotional messages, offers, and product updates in line with your preferences.

We use the Device Information that we collect to help us identify potential risk and fraud, improve and optimize the Site, understand how customers browse and interact with the Site, measure the performance of our advertising and marketing campaigns, personalize your experience, and improve site speed, usability, and conversion performance.

Sharing Your Personal Information

We share your Personal Information with third parties only as needed to operate our business, provide our services, comply with legal obligations, and protect our rights.

For example, we use Shopify to power our online store and ecommerce infrastructure.

We may also share your Personal Information with service providers that help us operate the Site and run our business, such as payment processors, shipping and logistics providers, fraud prevention services, analytics providers, marketing and advertising partners, customer support tools, order tracking providers, email or SMS communication platforms, and other technology service providers used in connection with our store.

Depending on how you interact with the Site, your payment information may be processed by third-party payment providers and express checkout services.

We may also disclose your Personal Information if required to do so by law, regulation, subpoena, court order, lawful government request, or if we believe such action is necessary to protect our rights, enforce our terms, investigate fraud, or protect our business, users, or the public.

Behavioural Advertising and Analytics

We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be relevant to you.

We or our partners may use cookies, pixels, tags, or similar technologies to collect information about your browsing activities over time and across different websites, devices, and online services for advertising, analytics, retargeting, attribution, and performance measurement purposes.

These tools may be used to understand how visitors use the Site, measure ad effectiveness, improve campaign performance, and show ads that are more relevant to your interests.

You can usually control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site.

You may also be able to opt out of certain targeted advertising services through platform settings or industry opt-out tools available in your jurisdiction.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

Your Privacy Rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, request restriction of certain processing, object to certain processing activities, and request data portability where applicable.

If you would like to exercise any of these rights, please contact us using the contact details below. We may need to verify your identity before processing your request.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy protections, we process your information in order to fulfill contracts we may have with you, such as when you place an order, or otherwise to pursue our legitimate business interests described in this Privacy Policy.

Please note that your information may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.

Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete it, unless we are required or permitted to retain it for legal, tax, accounting, fraud prevention, dispute resolution, enforcement, or other legitimate business purposes.

We may also retain certain Device Information and communications records for security, analytics, backup, and business continuity purposes, subject to applicable law.

Children and Age Restriction

The Site is not intended for individuals under the age of 18.

By using this Site, you represent that you are at least 18 years old, or that you are using the Site under the supervision of a parent or legal guardian where permitted by applicable law.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing them with your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, operational needs, or other business reasons. Any changes will be posted on this page with an updated effective date where appropriate. Your continued use of the Site after any such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or submit a privacy request, please contact us by email at support@flexiflow.store